The J.D. Power Awards are a prominent ranking of companies within a variety of industries, including energy and natural gas. The organization has been conducting worldwide quality and customer satisfaction research for over 45 years. J.D. Power is one of the top U.S. and global research companies.
For this particular award, six factors are taken into consideration: corporate citizenship, communications, price, billing and payment, enrollment/renewal and customer service. The study is based on responses from customers who have used the services of nine different natural gas retailers across the state of Georgia. This assures that the responses are indicative of a typical buying experience. 2,944 customers responded in the 2013 study and the results found a clear winner: Walton EMC.
“Walton EMC has the largest percentage of customers (58) who report having heard from their gas provider with an average frequency of three times in the last three months. It is no surprise that communication is a key factor in overall customer satisfaction, but it’s not just communicating for the sake of communication, it’s the message and delivery mode that matter,” says J.D. Power.
Although the industry average score was 692, Walton EMC earned the highest score of 731, 39 points above the average. Additionally, Walton EMC secured a JDPower.com Power Circle Rating of five, making it the only Georgia marketer to do so.
The consecutive wins motivate Walton EMC to better their services. “The fact that we rank highest doesn’t mean we stop improving. Our next goal is four years in a row,” said CEO Ronnie Lee. “Receiving this prestigious award for the third time has been just as exciting as the first,” adds Allen Powers, the Natural Gas Director. “J.D. Power is a recognized and respected name that we are glad to be a part of.”
With the future in mind, Walton EMC strives to improve year after year. As the leading natural gas provider in Georgia, they have and will continue to meet consumers’ natural gas needs throughout the state.